FOUR REMOTE SUPPORT TEAMS THAT KEEP IT SIMPLE AND SUCCEED

An easy customer experience is the hallmark of today’s most successful support organizations. That’s why these four top-notch organizations use Rescue to help their support agents elevate the customer experience while keeping it simple. Make-A-Wish Foundation To help grant the wishes of children with life-threatening medical conditions, Make-A-Wish Foundation needed to provide simple, cost effective IT support to its 150 employees and 2,500 volunteers across 60 nationwide chapters. With Rescue – which techs call a “lifesaver” – the nonprofit organization makes support as easy as typing in a code:
• User training and support over the phone are a thing of the past
• Support services are more reliable
• Troubleshooting and issue resolution are faster than ever
• Agents can record, annotate and name their support sessions,
eliminating the need for extra reporting work