It can be tough for QA teams to secure a decent slice of the IT budget, where rapidly increasing expectations are often checked by flat or shrinking funding. But significant changes to software development practices, user demands, and failure risks require an updated approach to QA. Now, virtually every company is in the customer-facing software business —and delivering quality is critical to business success. Disruptions are driving new testing requirements, but teams can’t deliver continuous improvement to results, speed, and scale without corresponding changes to the testing infrastructure. People, processes,or technology —something has to give. In a tight labor market, recruiting, training, and retaining an expanded team of people may be tough. Optimizing testing tools and process offers an alternate path to competitive advantage and results.