Taking a design-led, data-driven approach to experience transformation
The digital-first era demands that organizations deliver exceptional experiences for both customers and employees, whose expectations are higher and evolving faster than ever. Read our new paper for insights on how meet these demands and deliver differentiating experiences that build trust and loyalty with a CX strategy that is design-led, data-driven and technology-enabled.
Delivering compelling, relevant customer and employee experiences is an imperative in the digital-first era. According to the IBM Institute for Business Value, organizations that prioritize customer experience (CX) reported three times higher revenue growth over the past two years than organizations that place less emphasis on it.But companies are encumbered by numerous hurdles in their journey of experience transformation — from data governance to technological complexity to organizational misalignment that hinders CX collaboration.
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