Technology
Delivering an adaptable, extensible and expandable ecommerce platform
The client is a US-based manufacturer and distributor of housewares and beauty products across multiple brands and websites in both the US and European markets. It faced severe challenges using Magento as its B2C eCommerce engine and Oracle EBS for order and inventory management. It was looking for a more robust, user-friendly B2C e-commerce platform to offer a personalized experience to the customer. HCLTech leveled up the transformation journey by delivering a stellar platform with the support of its strategic partner, Adobe.
The company faced a high volume of backorders as real-time inventory visibility, including ATP (Available to Promise) and ATR (Average True Range), didn’t exist. They suffered fulfillment challenges due to confusion distinguishing between B2B and B2C orders. They identified numerous pain points associated with core commerce implying significant scope for improvement.
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