Service Performance Insight, LLC

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“Service Performance Insight’s recently published 2021 PS Maturity™ benchmark portrays a tale of two cities –
with the best run and best positioned independent professional services organizations surviving, even thriving
through a year of pandemic-caused lock downs while the bottom 20% of firms experienced project cancellations,
layoffs and losses. Based on survey input from 561 global professional services organizations a clear picture has
emerged highlighting the very real benefits of digital transformation. In particular, the use and integration of
Professional Services Automation solutions is a clear differentiator for top performing people and project-based
organizations.”

 

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