A New Decade for Telehealth

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Since the pandemic began, analysts have been rapidly revising their predictions for telehealth upward. Forrester analysts anticipated more than 1 billion virtual care visits in 2020.1 While 900 million would be related to COVID-19, Forrester estimated that there would be as many as 200 million virtual visits related to general care and 80 million visits related to mental health needs. This white paper looks at what’s driving the increased telehealth adoption beyond COVID-19 as well as what opportunities there are within the healthcare system for providers to use telehealth. We will also explore what the IT infrastructure requirements are to ensure HCOs can support current goals and the future growth of telehealth services.


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