A Hybrid Data Cloud for Accelerated Insight

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While the pandemic has undoubtedly accelerated the need to change, telcos have been undergoing a fundamental transformation around who they are and what they offer for a long time. Smartphone penetration has reached saturation point and traditional revenues have plateaued. Challenger operators have driven down prices, while telcos have lost revenue from their own core services to over-the-top (OTT) platforms. With telcos now battling for the same customers, the pressure is on to significantly reduce the costs of operations, while at the same time delivering better experiences to improve customer retention. Indeed, while network quality can still be a differentiator, telcos need to stay relevant in thischallenging environment and be able to offer more than simply end-to-end connectivity. This means embracing new opportunities. It also means recognising the importance of the enterprise business, the wholesale business, and innovative ecosystem development.

 

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