Winners’ Showcase 2021 The Achievement in Customer Excellence Awards
The winners’ stories from the ACE Awards eBook demonstrate how listening to theVoice of the Customer and Voice of the Employee has the power to drive an organization forward, delivering world-class customer and employee experiences, changing business culture, and generating significant Return on Investment.
Covering an array of industries, check out the book and discover how:
• Amadeus increased their NPS score by 7.5 points YoY
• Catalent grew their new business onboarding process compliance from 73% in 2019 to 96% in 2021
• Cromwell closed the loop within 24 hours for 100% of all alerts created
• Erie Insurance achieved a retained retention rate of 90%
• W5 & Jameson Distillery saw over 90% of visitors recommend a visit on return to their home country