Improve the customer experience with Amazon Connect

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If you’re looking to replace your limited and aging contact center infrastructure, you’ve come to the right place. Read the Frost & Sullivan Contact Center Buyers Guide to explore the North American contact center market. Then, take an in-depth look at how you can transform your contact center with Amazon Connect, an easy-to-use, omnichannel cloud-based contact center that scales to support businesses of any size. Discover how you can accelerate customer service innovation with features like:
• Skills-based contact routing
• Voice and chat recording
• ML-based speech analytics
• Real-time and historical analytics
• High-quality voice capability
Read the Buyers Guide


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