Digital transformation in the insurance space via 360-degree customer centricity In the wake of the COVID-19 pandemic, consumers are taking more of their interactions online, creating an urgent need for insurers to implement a nimble, scalable digital platform that empowers real-time decisions. However, upgrading a decision platform can be a substantial investment that presents its own questions. What are the challenges and opportunities presented by a digital transformation? Are there best practices to help maximize the ROI? Download the new Digital Insurance special report, Hastening the Speed of Change, sponsored by FICO, for the answers.
Featuring interviews with subject matter experts, case studies, and survey results from a wide swath of business leaders, Hastening the Speed of Change is a thoroughly researched primer on the present and future state of digital transformation within the insurance industry. It may also be a survival guide, as 80% of insurance companies — including life, health, P&C, and multi-line — admit being at least somewhat exposed to digital disruption.
Still, with consumer expectations for consistent and personalized digital interactions at an all-time high, and with customer loyalty at an all-time low, the riskiest move that an insurer can make is to stick with their existing setup.
This special report presents a pathway forward to an optimal digital transformation—download it and start your journey today.