2020 peak season started earlier, ran longer, and inundated all modes of shipping with historically high volumes. This historic and unusual peak season was also marked by dramatic shifts in consumer behavior, including an explosion in eCommerce activity. This change in consumer spending resulted in an increase of 30.1% in e-commerce sales in Q3 alone. And it’s not just how consumers buy that has shifted- what they buy online has changed too. Consumers are now more likely than ever to purchase big and bulky items- like furniture and exercise equipment- online.