Solutions for Better Customer Experiences

Customer contact centers are the face of your bank. But they often leave callers longing for more personalized, intuitive care. Google Cloud’s Contact Center AI (CCAI) solution is redefining the possibilities of AI-powered conversation. With human-like interactions, it can converse naturally with customers and expertly assist human agents on more complex cases. It also seamlessly integrates with existing contact center technology. This tip sheet explains how CCAI can:

· Reduce call handling times 10-25% using real-time agent assist capabilities
· Lower customer churn 0.2-0.5% through enhanced flagging of at-risk customers
· Increase the average revenue per user 1-3% by identifying purchase opportunities at the point of contact
· Decrease agent turnover 5-7% by reducing agent workloads and providing real-time.

 

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