“They are built to provide great support experiences across all Macs, PCs, Chromebooks, iOS, and Android devices. And they make connecting to a session super easy whether it’s through email, text, even Slack. And because they are cloud-based, you gain access to new features instantly and you never have to worry about version control.
Embracing a purpose-built technology for internal IT support cuts costs, helps staff resolve tickets faster, and increases overall employee satisfaction. Savings are immediate and lasting as your IT support team or employee headcount grows. Organizations leveraging a purpose-built support tool have a 70% higher likelihood of seeing cost savings and a 40% higher likelihood of cutting ticket resolution times.”