The 2020 State of Salesforce Report

Salesforce has come a long way since its inception as the “no-software” CRM. For the past 20 years, the original pioneer of public cloud has grown to become the critical engagement layer connecting employees and brands to their customers. As customer channels multiply, Salesforce is leading the way for organizations of every size and industry to digitize and manage customer interactions from the outside-in, while at the same time moving critical workflow and data to the infrastructure advantages of the cloud.


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