IT Operations Playbook

8 Communication Improvements To Reduce MTTR (Mean Time to Repair)

In today’s connected, digital world, a major IT issue translates directly into a business issue. When things go wrong with IT, your business is disrupted and in some cases, can grind to a stop. Everyday operations and processes – accepting orders or processing payments, producing goods or delivering services, providing high level quality of care to patients, etc. – may become impossible to perform. Whether your organization is experiencing a cyberattack, facing a datacenter power outage, or suffering through application or IT infrastructure downtime, there is no time for guess work and no room for improvisation. IT downtime costs businesses and organizations thousands of dollars and when they occur, every minute counts.


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