How to Create Customer Centricity in the Cloud

With today’s customers demanding a lot, you must demand a lot from your contact center framework. A contact center that lacks scalability, agility, automation, access to actionable intelligence, and support for omnichannel engagement doesn’t stand a chance of satisfying today’s customers. Yet these types of contact centers are all too commonplace. By harnessing a customer-centric cloud framework, you can distance yourself from the pack.


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