Expert Insights: CX 2020 – North America

Customer expectations are skyrocketing, your team is overworked, and every small misstep gets amplified on social media. Stuck in the weeds and putting out fire after fire, you might be too busy to step back and think about the big picture. Don’t worry, we’ve done it for you. We’ve spoken to 20+ practitioners and influencers to figure out what customers want in the new decade.


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