22 Vendors to Watch to Enable Customer360 for Payers

In December 2020, IDC conducted an IDC MarketScape, weighting and scoring 12 vendors and reporting well-researched IDC judgment about the customer-360 data platforms market for payers. IDC analysts base individual vendor scores, and ultimately vendor positions on the IDC MarketScape, on detailed surveys and interviews with the vendors, publicly available information, and end-user experiences in an effort to provide an accurate and consistent assessment of each vendor’s characteristics, behavior, and capability.


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