2021 Key IT Issues

“Freshworks is pleased to offer you this insightful market research from The Hackett Group.The research highlights that IT is accelerating its own transformation, and results show that those that are further along (>2 years) are much more successful at meeting their business objectives, particularly security, agility and resource optimization. Besides virtualizing services, one-third of IT functions will make major operating model changes in 2021 – 68% will align full-spectrum services to business products/platforms for better partnering, customer-centricity and responsiveness. Another 58% will broker more services from third parties for agility”.


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