“Get straight answers to the 10 most important questions about getting started with chatbots. Chatbots have arrived in a big way, with bots being involved in more than half of all chat interactions. They offer a huge benefit for your customers: 24/7 service. What’s more, consumers already accept or even prefer chatbots, according to the Aspect Consumer Experience Index.
Before you invest in any new technology, however, it’s important to have well-defined goals and expectations. AI and chatbots are no exception: it’s important to know what business outcomes you expect to achieve before you start using them.
Download this guide to find out answers to ten commonly asked questions that will help you before you get started. A few of the questions include:
What will my customers want to do with a bot?
What type of bot do I need?
How will bots and agents interact?”.