Improving Home-Based Agent Performance

Improving Home-Based Agent Performance Through Quality And Coaching Collaboration

The need for a tightly coordinated effort between quality and coaching teams has never been more in demand as more organizations are transitioning their employees to work from home. As customer expectations intensify and competitors are quickly responding to market needs, contact center leaders are seeking new strategies to elevate agent performance to improve KPIs like CSAT, AHT, and more during the transition.

 

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