IBM Is Recognized As A Leader In IDC MarketScape for CX Improvement Services

IBM is a Leader in the worldwide 2020 IDC MarketScape for Customer Experience (CX) Improvement Services. In IDC’s recent evaluation of 13 CX service vendors, it found IBM “a good fit for organizations looking for a partner to drive both technology and business change — particularly where this involves enterprise-grade product or service design and software development.

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