Enabling Order And Subscription Management For It And Hundreds Of Channel Partners
Customer Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, Canon Inc., ranks third overall in U.S. patents granted in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Challenge Canon and its channel partners were manually managing delivery, license activation, and service subscriptions, which was both time-consuming and expensive. It wanted to automate associated processes to allow users to manage subscriptions more flexibly and effectively. Solution Fujitsu built a Salesforce®- powered marketplace using its FUJITSU GLOVIA OM cloud solution. This self-service portal enables users to access service catalogs, license management, invoicing, and reporting, and all seamlessly integrated with Canon’s billing system.