Today’s modern distributors are leveraging innovative technologies to boost customer service and logistics processes. Like all commercial endeavors, distributors need stable growth, consistent profits, and productivity improvements to compete effectively, acquire new customers and expand services.
Productivity is typically measured by efficiency factors and business ratios of output versus input. However, one limitation of this viewpoint is that it focuses exclusively on the effort-to-output ratio for current activities. It doesn’t take into account other aspects of the business that may impact productivity.