Closing the Communication Gap for Frontline Workers

Headquarter teams have smartphones, e-mail, and can access information and interact with their co-workers on a whim, while frontline workers are forced to rely on two-way radios, or worse, overhead paging and antiquated phone systems – both of which are inadequate and force the frontline worker to walk away from customers. Frontline worker customer interactions have a lasting impression and determine the customers’ likelihood to shop with a retailer again.

 

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