Interactive Virtual Agent Boosts Collection Success

When it comes to communications, consumer preferences are changing, and the new reality of post COVID-19 pandemic is demanding a different approach too. The auto- or direct dialed telephone calls collection departments have relied on for decades have been joined by a powerful new technology: interactive virtual agents. This software serves as an online customer service representative, engaging consumers in interactive, automated, omnichannel communications in a self-service environment.

 

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