Automation for Retail

Rolling out chatbots and automation at a retail business can feel daunting given the sheer volume of interactions and how important it is for each conversation to be robust and satisfactory. How and where to get started are fundamental questions retailers must answer to implement a successful, scalable chatbot program. To help answer them, LivePerson Artificial Intelligence and machine learning algorithms analyzed millions of anonymized consumer conversations to determine the 20 most prevalent topics that occur in retail.

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