Artificial Intelligence: Friend or Foe of Customer Service

Artificial intelligence (AI) has definitely arrived, both in our lives as consumers and in the business world. Thanks to advancements in natural language processing (NLP), machine learning, and improved algorithms, AI-enabled business applications and devices are getting better all the time. In this 5-page white paper, you will learn why investment in AI has kept growing and how fully 10% of the spending is focused on customer service. See how progressive businesses are using “Blended AI,” wherein humans and AI work collaboratively, and shifting from one to the other is easy and based entirely on what the customer requires.


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