Transform Your Customer Experience With Slack for Support Teams

As the market shifts and customer experience becomes a critical competitive differentiator, gone are the days of customer service as just a cost center. Support teams have evolved into a key profit center for businesses. Customer loyalty, lifetime value and retention rates are your new key performance indicators (KPIs)—and they require a more strategic and integrated approach to support. In fact, 82% of support leaders say customer service transformation is the key to staying competitive.

 

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