The Business Value of Deploying Workforce Management Solutions

This report demonstrates that workforce management (WFM) technology deployments can lead to cost savings, process improvements, and desired business outcomes. In June and July 2019, Cognanta conducted a survey of 521 organizations to explore challenges, opportunities, capabilities, and best practices around the deployment of WFM technologies. The data showed a strong impact of these solutions in four major areas: Increase in workforce productivity Improved employee experience Streamlined process and improved visibility Minimized compliance risk Organizations report that WFM solutions quickly pay for themselves and deliver, on average, a 2X-3.5X return on investment. In fact, companies that conducted an internal analysis showed that investments in WFM solutions can be covered in three years or less by savings in productivity improvements only.


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