Overloaded: 3 Reasons Health Systems Need Call Deflection

Today’s healthcare systems are overloaded and overwhelmed. Patients expect real-time communication about more information and data than ever before. Yet only 17% of patients currently engage with their providers in the most real-time channel—text. And healthcare systems are tasked to direct those conversations and onboard the growing number of patients through one channel— the phone at the front desk.

 

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