Not All Cloud Contact Center Vendors Can Deliver True Omnichannel Service

According to IDC, 96% of companies are aleady using or planning to use cloud contact center solutions within the next few years. At the same time, the needs of customers are becoming more complex, which necessistates the adoption of new technologies. And yet, many call centers are limited by inflexible soluitons. This 2-page comparison report explains how client-based solutions, deployed in the cloud, can provide increased business agility and flexibility with simplified solution management. It features a comparison chart of four major cloud contact center solutions.

 

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