How Self-Service Tech Boosts Employee Experience

Today’s HR departments and C-suites nationwide are abuzz with talk of building and delivering an “employee experience.” Often abbreviated as “EX,” it is the sum of all interactions, good or bad, that an employee has during his or her term of employment with a company. The EX concept posits that all three bear equal importance, and that focusing on their long-term design results in an engaged workforce. In turn, productive and happy workers yield loyal customers, which is why the industry focus is shifting away from the customer experience. A well-crafted employee experience will take care of the customer experience, but the reverse is untrue.

 

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