Getting Unstuck from Legacy Systems: Spotlight on Moving Into a Cloud Contact Center

Contact centers of all sizes are reaping the rewards of migrating to the cloud, whether they’ve gone all-in or have taken a hybrid approach. Without trading off cost efficiencies or security, their contact center operations are more agile, the services they deliver more cohesive, and the customer engagements they produce much more fruitful than possible when running on-premise systems. If customer experience is a competitive strategy for an organization, the choice for cloud is clear.


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