Imagine that on Jan. 1, 2020, you’d said, “You know what? We’re going to flip your entire 12,000 or 20,000 or 100,000- person office workforce to virtual. In a week.” Every exec in the world would have answered, “You’re out of your mind. That is literally impossible. It can never be done.” But we did it. It was hard, it was bumpy, and lots of people worked very long hours. But when our backs were up against the wall, we found a way to do it. 2020 was a uniquely unique year, with tremendous disruption, hardship and loss. But this was also a time of heroism and possibility, of things beginning and dramatically accelerating. Through this landscape of massive change, one of 2020’s most important, and still untold, stories is that technology and the data that supports and surrounds it have become an essential service. IT and technical professionals across the globe worked tirelessly to maintain, adapt and expand critical online infrastructure.