Customer Experience in the Digital World: High-Tech & Manufacturing

Digitization is having a transformational impact on the High-Tech and Manufacturing (HTM) industry. The arrival of this “fourth industrial revolution” has changed everything—from the way products are manufactured to the way they’re serviced and sold. Manufacturers have never had such a huge opportunity to launch disruptive new products and services, reduce time to market, change the way customers consume products and services, optimize the supply chain, improve product quality, and enhance customer experiences. Companies with the agility to embrace these breakthrough technologies can capitalize on the opportunities they offer and succeed greatly.

 

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