Customer expectations in Manufacturing How can Fujitsu bridge the Experience Gap?

The manufacturing industry is in the middle of a huge transformation and is being continually disrupted. Everyone – Customer, Partner, or Employee – is looking for an experienced and not just a product. The difference between product quality and service experience = The Experience Gap If the experience gap is not addressed, it poses a huge risk for manufacturers. However, the upside of addressing it is even bigger.

 

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