Collaboration-Enabled Care Research eBook

Clinical and patient experience executives alike are assigning accountability for improving both staff and patient engagement effectiveness throughout each critical juncture of a patient encounter. This imperative requires greater clinical efficiency and improved access between care teams and patients. Key objectives include better scheduling, enhanced care coordination, and stronger patient engagement. As providers continue their focus on workflow redesign and the use of supportive informatics technologies to achieve these objectives, significant communication gaps still limit their results. To uncover these communication-related gaps, RingCentral surveyed 150 healthcare leaders directly responsible for patient care delivery, patient experience management, and other critical facility operations. This eBook outlines their current communication-related challenges and the direct impact collaboration-enabled care can have on staffing optimization, care coordination, and patient engagement.


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