Building a Recession-Proof Contact Center

” With a potential slowdown looming, businesses are turning to
lessons from the past to stay future-ready. Research by Harvard Business Review studied the business priorities of ‘Leader’ organizations that managed to increase earnings by an average of 10 % during the recession of 2008, while their ‘Laggard’ peers lost nearly 15%. Intrigued? Our webinar featuring Ian Jacobs, Principal Analyst, Forrester Research, highlights the 3 steps these businesses took and what it means for your contact center. We have compiled our findings into three parts in this 12-step guide. Find out how you can map business and contact center priorities to enhance flexibility, spend wisely, and build strong customer connections. “


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