Best Practices for Digital Omnichannel Customer Service

A Comprehensive Guide to Surprise & Delight Your Customers on Live Chat, Email, Social Media & SMS As everyone’s lives move online more and more, brands are moving to adopt a digital-first approach to customer experience. Your company may already have more than one digital customer service channel in action. But implementing new touchpoints isn’t enough. To maximize your ROI, you need to use them effectively. This e-book will help you discover customer service that’s optimized for live chat, email, social media, and SMS.

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