Become an Experience-Led Business with an Agile CX Tech Stack

Today’s customers have asked for more from businesses and brands. In a survey of 3,500 consumers, 30 percent said they are using customer service more since the pandemic. And nearly half of business buyers say that new digital sales and customer service models are less effective than more traditional ones. Those numbers suggest that agile, experience-led companies will have an advantage through the pandemic era and beyond.

 

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