Contact center volume is increasing as customers adjust to new self-service models. With AI-powered speech analytics, you can improve call quality, collect fast and accurate analysis, and identify ways to increase customer lifetime value. Medallia’s e-book can help you uncover powerful insights from every call, and: Collect fast and accurate analysis of every call to improve call quality and operational efficiency. Identify emotion, sentiment, themes, topics, and increase resolution through self-service. View the end-to-end customer journey to identify ways to drive different outcomes to increase customer lifetime value.