Scaling In the Era of Digital Acceleration

To support the digital customer journey, your enterprise will need to scale in one of several ways, depending on where you are in your digital acceleration or transformation journey. Do you need to handle more traffic on your primary website?Do you need to build a new web application like a customer portal because you can’t visit them in person? Do you need to create more sites and deliver more dynamic content? Do you need to ramp up employee communications and/or employee learning? Whatever your particular challenge, you need to be able to scale efficiently. In this e-book, we will look at some common scaling scenarios and show what companies have done to address them successfully.

 

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