A New Model for Employee Experience: Continuous Response

In a continually changing and highly uncertain business climate, the ability to quickly respond to employee feedback–often the best source of real-time information–is paramount. Josh Bersin Academy’s recent research on pandemic-related responses found that only 42% of employers can quickly take action based on employee feedback–and the numbers are even lower in hospitality, manufacturing, and healthcare.

Surveys measure engagement at a specific moment, but a continuous response requires an action platform built with experience management technology that can deliver basics such as pulse surveys and case management as well as listening tools such as text analysis, video, and always-on surveys.

This white paper explores the three steps to an effective continuous response strategy:

  • Deciding which signals to collect
  • Determining which aspects of employee engagement to target
  • Creating various response teams throughout the organization


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