Optimizing in-person experiences while streamlining digital and contactless interactions will be more important than ever before this holiday season. Where to start? Medallia has broken it down into five steps that companies can take today in order to help deliver an optimal customer experience during the holidays.
Medallia’s holiday guide walks through the top five considerations companies need to make in order to prepare a successful holiday strategy centered around delivering excellent and unforgettable customer experiences, including how to:
- Create digital experiences that fulfill every need
- Conduct delightful, low-contact, in-person engagements
- Optimize every pickup and delivery
- Make the contact center an epicenter for change.