3rd State of Service

“The Fourth Industrial Revolution is accelerating a service transformation.

The Fourth Industrial Revolution is accelerating a service transformation, and customer service is at the forefront of change. Salesforce Research surveyed more than 3,500 customer service agents and decision makers worldwide to determine:

Service organizations’ biggest challenges and priorities
The changing role of customer service agents
The impact of artificial intelligence (AI) on the future of customer service
How the mobile workforce fits into modern customer service”.

 

If your Download does not start Automatically, Click Download Whitepaper