Customer Experience Unified Platform ERP SCM

What changes are in store for Customer Experience in 2021 and beyond? Providing a differentiated customer experience in the manufacturing industry is essential for businesses that want to remain relevant in an evolving and hyper-competitive landscape. However, as the ways in which customers interact with brands increases in complexity and cost, brands that are restrained by dated or siloed software solutions instead of a unified platform can become overwhelmed and lose customers and market share simply because they can’t or won’t provide an integrated experience. IDC expects that companies will spend approximately $360 billion on technology between 2021 and 2024 to improve their customer experience.

 

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