Three Elements of a Successful Change Management Strategy in Government

By creating—and following—a comprehensive, engaging change management plan, the County of Orange did more than implement a new talent management platform—they effectively changed the organization’s culture. “We have a culture of continuous development now, where employees don’t have to ask permission to learn and grow,” says Jamie. “We have tools for meaningful conversations and development, and high user adoption that continues to grow with each implementation.” Jamie attributes the County’s success to the efforts of the team and employees, as well as the foundations of their change management plan. “Make it theirs, communicate like a marketer, and understand change readiness. These were the really critical aspects of our change management approach.”


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