BENCHMARK REPORT
A detailed analysis of the impact of AI and key customer service metrics you can use to help improve customer experience
WHAT’S INSIDE
The 2024 Freshworks Customer Service Benchmark Report offers a detailed analysis of what’s driving success for customer service leaders so you can gauge your own performance and take practical steps to deliver exceptional customer experiences, including:
Key takeaways based on aggregated and anonymized data from 17,170 businesses across 25+ industries that served over 37M conversations and 19M tickets
Chatbot-powered deflection by top-performing customers
Improvement in resolution time with Freddy Copilot
Improvement in CSAT by businesses using automations
But here’s the deal, pre-book ‘Alerting Digital Consciousness’ now, and as soon as it’s live, we’ll send it straight to your inbox.
This magazine is all about how the metaverse is blending the physical with the digital, shaking up business, entertainment, and even how we live day-to-day. From Apple to Meta, the big players are already in and now’s your chance to get ahead of the curve.
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