Scaling beyond ticketing with an AI-assisted, people-ready approach to service delivery.
Why the traditional service desk fails
IT teams struggle to keep pace with rising demand when support still relies on tiered queues and manual processes. Particularly for smaller teams:
- Ticket volumes grow faster than the IT staff
- Employees expect quick, seamless support
- Manual work makes scaling too expensive
Download the Whitepaper
Download the Whitepaper
A modern service desk built for 2026
AI, automation, and experience-led service help lean teams scale smarter without adding complexity.
AI that boosts agent productivity
Automate routine requests, accelerate complex cases with copilots, and reduce cost-to-serve.
One front door for every request
Provide employees with a unified platform to access help across IT, HR, Finance, and Facilities.
Insights that improve experience
Track ESAT, FCR, and reopens through custom dashboards to uncover what truly impacts employee experience.
The impact of an AI-first, people-ready approach
Real-world data from global Freshservice customers demonstrates how AI-assisted service desks enhance performance and reduce costs.
76.6%
Faster resolution with Freddy AI Copilot
65.7%
Ticket deflection with Freddy AI Agent
80.2%
FCR for teams extending into ESM
Build your AI-first, people-ready service desk for 2026
Get the full blueprint for scaling support, improving experience, and lowering cost-to-serve, all without enterprise complexity.
About Freshworks Inc.
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X
